Returns & Exchange Policy

At Zeno Jewels, we want you to love every piece you purchase. If you are not completely satisfied, you may request an exchange within 7 days of delivery.

Eligibility for Exchange

To be eligible for an Exchange, the product must be unused and in the same condition as you received it, along with the original packaging. Items that are damaged, used, or missing parts may not be eligible for return or exchange.

Eligibility for Returns

• 30-day refund/exchange for items losing rhodium plating or shine (excludes personalized jewelry, festive items, coins, gold plated pendants/idols, and silver chains).
• Defective/wrong items, empty parcels, or damages must be reported within 24–48 hours of delivery.

To initiate a return or exchange, please contact us directly at:

• Phone: (+91) 8512003403
• Email: zeno.jewels@gmail.com

Our team will guide you through the return process and provide instructions for sending the item back.

Once we receive and inspect your returned item, approved refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

Shipping

Zeno Jewels ships across India, carefully packaging each item to ensure safe delivery.

We offer free shipping on orders above ₹1499. For orders below this amount, a small shipping charge may apply and will be calculated at checkout.

Estimated delivery times will be displayed during checkout based on your location and product availability. Delivery times may vary depending on courier services and destination. Please ensure your shipping address is accurate to avoid delays.